Dear guests,

Welcome to our world of perfection, 

Welcome to The Arkın Iskele Hotel.

A dream that has come true in the historical city of: Iskele

During your stay The Arkin Iskele family welcomes you to traditional Turkish hospitality with high quality service.

This specially prepared document details information regarding the hotel’s services. Throughout your stay should you have any requirements and in order meet your expectations please contact reception by dialling extension 9 Or our guest services team by dialling 0000 24 hours a day.

We would like to thank you for choosing the Arkin Iskele Hotel and we hope to see you again.

Sincerely,

Adaptor

Please contact our Guest Relations / Personal Assistant Executive by dialling 5 for an assessment of your electrical appliances & requirements; we will be pleased to provide you with an adaptor.

Airline & Ferry Tickets
For airline or ferry ticketing information, please contact our Guest Relations / Personal Assistant Executive by dialling 5

 

Aqua Park (seasonal)
Age and height restrictions apply - Please contact our Guest Relations / Personal Assistant Executive by dialling 5 for further details.

Baby Cribs and Cots 
Please contact our Guest Relations / Personal Assistant Executive by dialling 5 for all your baby sleeping requirements.

Babysitting Services 
Please contact our Guest Relations / Personal Assistant Executive by dialling 5 for details regarding baby-sitting services.

Banks
Please contact our Guest Relations / Personal Assistant Executive by dialling 5 for information regarding local banking facilities and ATM machines nearby the hotel.

Bicycle Hire
Bicycles are available for hire; Please contact our Guest Relations / Personal Assistant Executive by dialling 5

Car Rental 
Please contact our Guest Relations / Personal Assistant Executive by dialling 5 for help with any car hire requirements.

 

Credit Cards 
All major credit cards are accepted in Northern Cyprus. 

Check-in and Check-out 
Our Check-in time is at 14:00.
Our Check-out time is at 12:00, for late check-out requests please contact reception by dialling 9 one day in advance

 

Currency Exchange 
Currency Exchange facilities are available 24 hours a day at reception. 

 

Drinking Water
Please do not drink tap water. Drinking water is replenished in your room on a daily basis. Please contact our

Guest Relations / Personal Assistant Executive by dialling 5 for any questions.

 

 

Enternainment
Mini Club: 12:00 – 22:00

(Supervised activities and games for 4 – 10 year olds)
Table Tennis 
Cinema 
Children’s Park

 

Facilities for Disabled Guests
Restrooms for disabled guests can be found in our public areas. If required, wheel chairs can be provided, please contact our

Guest Relations / Personal Assistant Executive by dialling 5

Facsimile & Photocopy
Please contact our Guest Relations / Personal Assistant Executive by dialling 5 for any facsimile and photocopy requirements.

Floral Services

Please contact our Guest Relations / Personal Assistant Executive by dialling 5 for any floral requirements.

Guest Suggestions 
For suggestions, complaints and requests please contact our Guest Relations / Personal Assistant Executive by dialling 5

 

Hairdresser
Our hairdressing service is available for both male and female guests. The salon is located in the main building on the lower ground floor.

Please contact our Guest Relations / Personal Assistant Executive by dialling 5 for information or reservations.

Heating, Ventilation & Air Condition System (HVAC)
For your personal comfort all of our guestrooms and suites have individual thermostatic control switches enabling you to regulate your

room temperature. Central Heating or Cooling is assigned by senior management depending on the season. Please contact our

Guest Relations / Personal Assistant Executive by dialling 5with any questions.

Hotel Reservation 
We would be delighted to take your reservation for a return stay, please visit www.thearkiniskele.com or please contact our

Guest Relations / Personal Assistant Executive by dialling 5

Housekeeping
For your comfort and convenience our Housekeeping Team provides daily services to your room. For any special requirements such as

additional blankets, pillows, quilts, towels etc. please contact our Guest Relations / Personal Assistant Executive by dialling 5

Ice
For your comfort and convenience our Housekeeping Team provides daily services to your room. For any special requirements such as

additional blankets, pillows, quilts, towels etc. please contact our Guest Relations / Personal Assistant Executive by dialling 5

Internet Service 
For your convenience a complimentary wireless internet service is provided in your guest room and public areas of the hotel.Please contact our Guest Relations / Personal Assistant Executive by dialling 5 for access.

Laundry / Dry Cleaning / Pressing
There are laundry bags located within your wardrobe. Laundry sent before 10:00 am will be returned no later than 19:00 hours the same day. Dry Cleaning sent before 10:00 am will be returned the following  day. Unfortunately, there is no dry-cleaning service on Sundays & National Holidays. Our hotel laundry service is offered 7 days a week.  A one-hour Express Pressing Service (surcharge applied) is available 24 hours a day including Sundays. Please contact our Guest Relations / Personal Assistant Executive by dialling 5 for your laundry service.

Lost and Found 
Should you lose or forget anything during your stay please contact our Guest Relations / Personal Assistant Executive by dialling 5

Luggage Services
Please contact our Guest Relations / Personal Assistant Executive by dialling 5 for luggage pick-up & storage.

Medical Services
A medical professional is on call 24 hours a day, Please contact our Guest Relations / Personal Assistant Executive by dialling 5.

Meeting Rooms and Banqueting Facilities

Message & Postal Services 
We will deliver personal incoming mail/messages to your room. We will be more than happy to handle your outgoing mail and any other postal services you require. Please contact our Guest Relations / Personal Assistant Executive by dialling 5 for further details.

Minibar
Your room is equipped with a refrigerated bar containing a range of beverages and snacks (items included in the ultra-all-inclusive concept). Your room attendant will stock your Mini Bar daily. Please contact our Guest Relations / Personal Assistant Executive by dialling 5 for any questions.

Newspapers and Magazines
When requested Turkish and English newspapers can be made available to our guest’s rooms. International daily newspapers are subject to availability. Please contact our Guest Relations / Personal Assistant Executive by dialling 5.

 

Non-Smoking Rooms
Please contact reception by dialling 9 for information on non-smoking rooms in the hotel.

Other Services
Yacht and Boat Tours
Sightseeing trips
Religious services

Please contact our Guest Relations / Personal Assistant Executive by dialling 5.  

 

Parking Areas
There is an outdoor parking area at the hotel which is complimentary for guests who are staying in our hotel.

Please do not leave any valuables in your car; the hotel takes no responsibility for any loss or damages.

Payments
Payment methods accepted are cash, credit card, mail order and bank transfer. For any questions please contact our Guest Relations / Personal Assistant Executive by dialling 5.

Pets

Pets are not allowed in the rooms or in public areas of the hotel.

Privacy
 A “Do Not Disturb” touch pad is located near your guest room door, please press for room privacy. Telephone privacy can be requested, please contact our Guest Relations / Personal Assistant Executive by dialling 5.

Restaurants & Bars

 

Main Restaurant (Open buffet Turkish & International cuisine)
Breakfast: 07:00 – 10:00
Late Breakfast: 10:00 – 11:00
Lunch: 12:30 – 14:30
Dinner: 19:00 – 21:30
Night Snack: 00:00 – 02:00

Turkish Grill: (Chargeable / reservation required)
20:00 – 23:00

 

Seafood A La Carte Restaurant: (Chargeable / reservation required)

20:00 – 23:00

 

Italian A La Carte Restaurant: (Chargeable / reservation required)

20:00 – 23:00

Far East A La Carte Restaurant: (Chargeable / reservation required)

20:00 – 23:00


Casino A La Carte Restaurant: Coming Soon (Chargeable / reservation required)

Snack Outlets


Main Restaurant Snack Buffet

12:30 – 16:30

Food Court

16.30 - 18.00

A La Carte Snack (Chargable)

12.30 - 18.00 

Ice Cream Stand

12.00 - 16.30

Patisserie


Patisserie (Chargable)

10:00 – 18:00

Tea Time

10:00 – 18:00

Bars

Lobby Bar

12:30 – 16:30

Tea, Coffee & Soft Drinks

Main Bar

24 Hours

Selection of local / imported alcoholic beverages, freshly prepared cocktails, tea / coffee & soft drinks

Pool Bar

12:30 – 16:30

Vitamin Bar (SPA) - Chargeable

12:30 – 16:30

Freshly prepared fruit juices, soft drinks & sports drinks

or further details or to make a reservation please contact our Guest Relations / Personal Assistant Executive by dialling 5.

Room Keys

All rooms are equipped with an electronic lock and card system. A different code is given to each of our guests and each card is electronically encoded. For security reasons room numbers are not indicated on the cards. Should you lose your card please visit Reception immediately, a new card will be issued and the old code will automatically be cancelled.

Room Service 
Room Service is available 24 hours a day with menus available by reading the QR code . Please contact Room Service by dialling “6” to place your order.

 

Safety Deposit Box
Each room is provided with a personal safe which is free of charge. To use please follow the directions provided in the safe. The hotel does not take responsibility for your belongings, if you prefer you can utilise the hotels main safe located at Reception. Please contact our Guest Relations / Personal Assistant Executive by dialling 5

Security
Areas of the hotel prescribed by management are monitored by a CCTV camera system 24 hours a day. Please contact our Guest Relations / Personal Assistant Executive by dialling 5 for any security issues or requests.

 

Shopping
For details of shopping facilities in the local area please contact Guest Relations / Personal Assistant by dialling 5.

 

Sewing & Repairs
There is a tailor service within the hotel for minor repairs or should you require a mini sewing kit please contact our Guest Relations / Personal Assistant Executive by dialling 5.  

 

Spa & Wellness Centre 
Full wellness facilities including gymnasium, sauna, steam room, hammam, indoor pool, relaxation room and massages are available on the lower ground floor. Please contact our Guest Relations / Personal Assistant Executive by dialling 5 for further details.

Sports (seasonal)

Tennis court

Age restrictions apply, for details regarding equipment hire please contact our Guest Relations / Personal Assistant Executive by dialling 5

Beach Volleyball

Please contact our Guest Relations / Personal Assistant Executive by dialling 5 for further details

Basketball Court

Age restrictions apply, for further details please contact our Guest Relations / Personal Assistant Executive by dialling 5.

Football

Age restrictions apply, for further details please contact our Guest Relations / Personal Assistant Executive by dialling 5.

(There is an extra charge applied for court lighting facilities)

Swimming Pools

There is an indoor swimming pool located in the SPA on the lower ground floor, accessible via the guest elevators. Our outdoor pool can be also be used throughout the day (seasonal).  For further information please contact our Guest Relations / Personal Assistant Executive by dialling 5.

Transfer Services
Available upon request, for further details please contact our Guest Relations / Personal Assistant Executive by dialling 5.

Taxi 
please contact our Guest Relations / Personal Assistant Executive by dialling 5 for any Taxi requirements.

Telephone
For room-to-room calls please dial 1 followed by the room number.
For local calls please dial 0 followed by the number.
For International calls please dial 0, followed by the country code and phone number.
All external calls will be charged to your room account. 

Telephone Charging Facilities
Please contact reception by dialling 9 for information regarding telephone charging facilities.

Television
To access your Interactive TV menu press the TV button on your remote controller. We also offer a Pay TV service;

films may be watched on demand from our extensive archive.

 

Umbrellas
If required, umbrellas can be obtained from Reception.

Wake Up Service
Please contact our Guest Relations / Personal Assistant Executive by dialling 5 for a wakeup call.

Working Hours
Most offices in Cyprus work from 09:00 to 18:00 weekdays. Some offices and agencies are also open on Saturdays until noon.

 

 

BEACH RULES

  • Our hotel beach is open during summer season only (from April to October).

  • Beach flags will be placed at designated areas when there is a life guard on duty.

  • Hotel guests who are not good swimmers or the ones who can’t swim but want to go in to the sea are responsible for their own actions.
    Having an on-duty lifeguard doesn’t guarantee your safety. 

  • The safe swimming area is shown below, swimming outside of this area is dangerous and is not allowed.

  • The meanings of the beach flags that will placed can be seen below. When you decide to go swimming guests must first check the flags and act accordingly.

 

  • Hotel guests under the age of 18 must always be accompanied by an adult over the age of 21 without exception.

  • Children must always be under the supervision of a responsible adult. The supervision of your children or anyone else you are responsible
    for should not be supervised by anyone else.

  • Reserving sunbeds is not allowed. If sunbeds are left unattended for more than one hour, they will be made available for use for our other guests.

  • Hotel guests who are not good or regular swimmers please enter the sea at your own risk. Even if a lifeguard is on duty,
    this doesn’t guarantee your safety. 

  • It is not allowed to jump into the sea from the pier.

  • Do not bring glass or porcelain materials, etc. to the beach and pier.

  • We recommend that you don’t swim between 12:00-15:00 as this the time where you are most at risk of getting sun burnt or suffering heat stroke.

  • To protect you from the effects of the sun please use sun cream before swimming.

  • Do not swim under the influence of alcohol.

  • Never swim in water which is deeper than your height. If you want to swim for a long period of time, please swim in water that is no deeper than your height and in parallel with shore.

  • The Arkin İskele Management does not take any responsibility for any accidents that may occur while hotel guests are using the beach and pier and shall not be held responsible for any loss or damage of any personal belongings. 

  • If you don’t know how to swim or can’t swim good enough, do not attempt to swim in the sea.

  • Don’t swim when you are excessively full or hungry. 

  • Children are not allowed to swim independently from their parents.

  • If the sea is wavy, do not go swimming. 

  • Children must be under the supervision of their parents at all time on the beach, pier and in the sea.

  • Parents are responsible for their children's safety.

  • Children are not allowed to swim independently of their parents.

  • Hotel has a right to make change in opening and closing hours according to weather conditions or when deemed necessary.

  • Please call 7777 in case of emergency.

  • Do not go swimming outside of the beach opening hours (please check lifeguard flags) or after it gets dark.

  • Guests are responsible for their actions.

SWIMMING POOL AND WATER SLIDE RULES

 

  • For your own safety, please follow the rules below while using pools.

  • Guests are not allowed to use the pools during maintenance and cleaning times.

  • Hotel guests under the age of 18 must always be accompanied by an adult over the age of 21 without exception. Children must always be under the supervision of a responsible adult. The supervision of your children or anyone else you are responsible for should not be supervised by anyone else.

  • Hotel guests who are not good or regular swimmers please enter the swimming pools at your own risk. Even if a lifeguard is on duty,
    this doesn’t guarantee your safety. 

  • Getting in the pool with food and drink is not allowed. Unfortunately, children are not be allowed to walk around swimming pool or
    entertainment areas with glass or porcelain objects. 

  • Guests are requested to use outdoor showers before using the swimming pools. We also advise you to take a shower after you get out of the
    swimming pool.

  • Proper swimming attire should be worn in the swimming pools at all times.

  • Reserving sunbeds is not allowed. If sunbeds are left unattended for more than one hour, they will be made available for use for our other guests.

  • Jumping into the pools is not allowed, please enter the pool using the swimming pool ladders provided. 

  • For you own safety diving into the swimming pools is not allowed.

  • The Arkin İskele Management does not take any responsibility for any accidents that may occur while hotel guests are using the swimming pools and aquapark and shall not be held responsible for any loss or damage of any personal belongings.

  • Do not run around the pool. Do not make jokes that might hurt others

  • Do not use the swimming pools if you have any contagious diseases.

  • Do not enter the swimming pools or use the water slides if you have consumed alcohol.

  • Do not bring glass or porcelain materials, etc. around the pools.

  • Use inflatable toys and balls only in the children's pools.

  • Children must be under supervision of their parents in the pool.

  • Parents are responsible for their children's safety.

  • Children are not allowed to get in to the swimming pools or use the water slides without their parent.

  • In case of emergency please call our Guest Relations / Personal Assistant Executive by dialling “?”.

  • The hotel has a right to make changes to the opening and closing times depending on weather conditions or when deemed necessary.

  • Do not the swimming pools outside of the pool hours and after it gets dark. Guests are responsible for their own actions.

  • Waterslides are not suitable for individuals with physical disabilities, those who are overweight, those who may suffer from a health disorder,
    those who have consumed alcohol or pregnant ladies.  

  • The use of waterslides is prohibited outside the operating hours and when the "No Lifeguard on Duty" sign is up.

  • It is forbidden to climb up the slide from the pool. 

  • Please remove all your jewellery, glasses and keys while swimming and using the waterslides. 

  • Please form a single line on the stairs and the platform above. 

  • After the lifeguard has given you the go ahead sign to slide please only slide feet first and either lying on your back or in a sitting position.

  • Sliding down the slide backwards, on your needs, one after another, as a chain, lying on your front or lying on your back in the wrong direction is prohibited. 

  • Please do not run, stand, turn, somersault or try to stop on the slide.

  • Once you fall into the Aquapark swimming pool please move away from the slide immediately. 

  • Those who do not comply with the rules and the lifeguard's instructions will be asked to leave the Aquapark. 

PLEASE REMEMBER

  • The day you check in to the hotel, please see "Emergency Instructions and Exit Diagram" behind your room door.

  • The day you check in to the hotel, see where the nearest fire/emergency escape stairs, fire alarm and fire extinguisher is.

  • Please keep in mind that smoking is not allowed in our rooms, in case of smoking, you will be charged €50 for disinfection and cleaning of the room.

  • According to the relevant law, alcoholic beverages are not served to our guests under the age of 18.

  • During dinner time swimwear is not permitted in the Lobby, Lobby Bar, Reception, Main Restaurant and A La Carte Restaurants we kindly ask gentlemen to wear fabric shorts or trousers.

  • Our hotel has sufficient sunbeds for all of our guests, please do not reserve a sunbed before 09.00.

  • If you have any allergies, please contact our Guest Relations / Personal Assistant Executive whom will be more than happy to assist you with any requests.

  • For your own safety, please pay attention to wet floor signs.

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EMERGENCY SITUATION

Emergency Situations

Please call our Guest Relations / Personal Assistant Executive by dialling 5 in case of emergency.

 

Emergency Exits

Every floor has emergency exit stairs. Please see “Emergency Instructions and Exit Diagram” located on the back of your room door. You can gain access to the closest emergency exits by following this plan.

 

Fire Extinguishers

Each floor has fire extinguishers, fire alarm buttons and fire detectors. In case of fire, push the nearest fire alarm button and leave the building using the nearest fire escape. Emergency exit directions are located on the back of your bedroom door, never use the elevators / lifts.

Fire Safety
The day when you check in to the hotel, please check the layout behind your room door to see where the nearest fire escape, fire alarm and fire extinguisher is. If a fire breaks out in the hotel, alarm system will be activated automatically. If you hear an evacuation alarm, proceed with the following;

  • First of all, stay calm and do not panic.

  • Touch the door of your room, if the door is NOT HOT, open the door and exit the building using the nearest fire escape.

  • Close the doors while leaving your room.

  • IF YOUR DOOR IS HOT, do not open the door of your room and stay in your room. 

  • Please call our Reception by dialling ‘?’ and inform them of your location.

  • Put a wet towel under the door of your room.

  • Stay calm and wait for the staff on duty to come. If you can’t get out of your room, it means that the most secure place is your room.